Vellkie Privacy Policy — Your data is completely safe with us

Vellkie is an online gaming platform offering a wide range of gaming entertainment for players in Bangladesh. This Privacy Policy ("Policy") explains how Vellkie collects, uses, and protects your personal data.

Definitions of key terms used in this policy:

• "Personal Data" — Any information that can be used to identify you, directly or indirectly.
• "Processing" — Any activity involving the collection, storage, use, or deletion of data.
• "Third Party" — Any individual or organization other than Vellkie and the user.
• "Cookies" — Small text files stored in your browser that help improve the user experience.

This Privacy Policy is part of our Terms & Conditionsan integral part of. Both documents should be read together for a complete picture of the relationship between Vellkie and its users.

Vellkie collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Directly Collected Data:

Automatically Collected Data:

• Device type, operating system, and browser version
• IP address and approximate location
• Platform access times and session data
• Gaming History & Transaction Logs
• Cookies & Browser Storage Data

Vellkie uses your personal data only for the specific purposes outlined below. Your data is never used beyond these defined purposes:

• Account management: Account creation, login verification, and ensuring secure access.
• Payment Processing: Processing deposits and withdrawals and verifying transactions.
• Identity Verification: Completing the KYC process for age verification and fraud prevention.
• Customer Support: Resolving your issues and answering your questions.
• Promotions & Offers: Sending relevant offers based on your preferences (only with your consent).
• Security Protection: Detecting fraudulent activity and maintaining platform security.
• Fulfilling legal obligations: Providing data in response to valid requests from legal authorities.
• Service Improvement: Analyzing user experience to improve the platform.

Vellkie uses industry-leading technology and practices to protect your data. Our security framework operates on the following levels:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: All stored data is secured with AES-256 encryption.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.
• Access controls: Only authorized personnel can access specific data.
• Regular Audits: Regular security audits are conducted to identify and address vulnerabilities.

Data Retention Period:

• Account data — for the duration the account is active and up to 5 years after closure.
• Transaction records — retained for up to 7 years as required by law.
• Gaming logs — retained for up to 90 days.
• Cookie data — cleared at end of session or after a maximum of 1 year.

Vellkie does not sell your data to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Gateway: Only the data necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Identity Verification Agency: With authorized verification agencies for completing the KYC process.
• Legal authorities: In response to valid, lawful orders from courts, regulatory bodies, or government authorities.
• Fraud Prevention: With approved security partners to prevent fraudulent activity.
• Business Continuity: In the event of a company merger or acquisition, the new entity will be bound by the same privacy policy.

Vellkie uses cookies and similar tracking technologies to enhance your gaming experience. These fall into three categories:

• Essential Cookies: Essential for keeping the platform running and maintaining login sessions. Disabling these will cause the platform to malfunction.
• Functional Cookies: Used to remember your preferences (language, theme). You can disable these at any time.
• Analytics Cookies: Helps us understand which parts of the platform are used most. This data is used to improve our services.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may limit certain services.

Vellkie believes you have full control over your own data. You are entitled to the following rights:

Vellkie strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• Suspicious accounts are subject to additional verification.
• Any account identified as belonging to a minor is immediately disabled.
• Any data collected is deleted immediately.

If you believe your child has created an account on Vellkie, contact our support team immediately. We will take prompt action.

Vellkie reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• For significant changes, notification will be sent via SMS to your registered mobile number or as an in-platform alert.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding the Privacy Policy, please reach out to the Vellkie support team. We're always here to help.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Up to 48 hours

When submitting a privacy-related request, please include your registered mobile number so we can verify your identity and assist you promptly.