Vellkie Terms and Conditions — Know them, understand them, stay safe.

Vellkie is an online gaming platform offering a wide range of entertainment for players in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between Vellkie and its users.

By using this platform, you confirm that:

• At least 18 years of age, or above the legal gaming age in your jurisdiction.
• You are registering an account in your own name and all information provided is truthful and accurate.
• You are legally eligible to participate in online gaming under the laws applicable in your location.
• You are using this platform voluntarily and entirely at your own responsibility.

All games and services on Vellkie are provided for entertainment purposes only. Winnings are never guaranteed and there is always a risk of financial loss. Play responsibly and never bet beyond your limits.

To register on Vellkie, you must provide accurate and complete information. Each person is allowed only one account. Opening multiple accounts will result in all accounts being cancelled and balances may be forfeited.

Information required at the time of registration:

• Full name (as it appears on your National ID or passport)
• Date of birth (for age verification)
• Active mobile number
• Email address (optional, but recommended for account security)
• Payment method details (bKash/Nagad/Rocket number)

Vellkie may request additional documents for identity verification at any time, such as a copy of your national ID. Withdrawals may be placed on hold until verification is complete.

Deposits on Vellkie can currently be made via bKash, Nagad, and Rocket. Funds are typically credited instantly. In the event of a technical issue, processing may take up to 30 minutes.

• Minimum deposit: BDT 500
• Maximum single deposit: BDT 50,000
• Daily maximum deposit: BDT 1,00,000
• Minimum withdrawal: BDT 500
• Withdrawal processing time: 3–24 hours

Please note that withdrawals can only be made to the same payment number used for the original deposit. This policy is in place to prevent money laundering and to protect our users.

For any payment-related issues, contact the support team with a screenshot of the transaction along with the date and time. Vellkie aims to resolve payment issues within 72 hours.

Vellkie regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read carefully before claiming.

General bonus rules:

• Each bonus offer may only be used once per player.
• Bonuses may only be used on your own account.
• If a withdrawal is made before the wagering requirements are met, the bonus and any winnings derived from it will be voided.
• Multiple bonuses cannot be active at the same time unless the promotion explicitly states otherwise.
• Vellkie reserves the right to modify or cancel any bonus offer at any time.

Any attempt to abuse bonuses — such as claiming bonuses through multiple accounts, counter-betting, or exploiting game loopholes — will be treated as a serious violation subject to strict penalties.

Vellkie is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and may result in account closure or balance forfeiture:

• Opening or operating multiple accounts under the same person's name
• Opening an account using a false or someone else's identity
• Using bots, automation software, or any form of hacking tools
• Intentionally exploiting any game bug or loophole
• Colluding with other players to manipulate outcomes
• Money laundering or any illegal financial activity
• Threatening or harassing other users

Vellkie may suspend or permanently close an account under the following circumstances:

• If the terms and conditions are violated
• If identity verification fails or false information is provided
• Extended periods of inactivity (more than 12 months)
• If you submit a Self-Exclusion request
• By order of a court or legal authority

Users may request to close their account at any time. Any real money balance (excluding bonuses) remaining at the time of the request will be refunded, subject to applicable conditions.

Vellkie takes your personal information very seriously. All details provided during registration are stored securely and are never shared with third parties, except in the following circumstances:

• Upon a valid request from legal authorities
• Information required to process payments (shared only with the relevant payment gateway)
• With fraud prevention and verification agencies

For more details, visit our Privacy Policy Read.

Vellkie firmly believes that gaming is a form of entertainment and should never be a source of financial hardship or stress. We encourage all our players to follow these guidelines:

• Only bet what you can afford to lose.
• Set limits on your time and spending — and stick to them.
• Avoid the urge to place more bets to recover money you have lost.
• If gaming is affecting your family, work, or health, take a break immediately.

For more information and to access self-help tools, visit our Responsible Play View page.

Should a dispute arise between Vellkie and any player, the following process will be followed to reach a resolution:

• Step 1: Contact our support team directly. Most issues are resolved within 24–72 hours.
• Step 2: If the support team is unable to provide a satisfactory resolution, you may file a formal complaint. A response will be provided within 7 business days.
• Step 3: If both parties cannot reach an agreement, a neutral third-party mediator will be engaged to help resolve the matter.

For all disputes, Vellkie's server logs and game records will be treated as the definitive evidence. These records are the most reliable reference for resolving any disagreement over game outcomes.

Vellkie reserves the right to update or amend these Terms and Conditions at any time. When changes are made:

• The date of each update will be noted at the top of this page.
• For significant changes, an SMS will be sent to your registered mobile number or a notification will be posted on the platform.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

These Terms and Conditions are written in plain language. Vellkie's support team is always available to provide clarification on anything unclear. Our goal is to keep everything simple and transparent so that no player is ever left confused.